Terms & Conditions

EXCHANGES & REFUNDS

Unfortunately, we do not accept exchange or refunds for change of mind. We will gladly replace items if they are defected or damaged or are significantly different from our item description. All items must be returned within ten days of receiving them and any returned items must be received in original condition – unworn.

Please do not post back to Little Footwear Co until you have heard from us.

Please email us at hello@littlefootwearco.com.au

Do I have to Pay for Return Shipping?

Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

 

PRE-SALE

When you order pre-sale items please note; these items are not in stock yet.


By purchasing a pre-sale item you are pre-securing your size/ color in a new or restocked design. We heavily suggest you read the product description of the pre-sale product for the estimated delivery date. Please note, these shipping dates can change due to manufacturer and shipping delays.

All items that are checked-out along with your pre-sales will be shipped together when your pre-sale item/s arrive (should you require your non pre-sale item first please contact us to arrange your order to be ‘split’ (please be aware that this process will incur a $10 shipping fee so we can additionally ship your pre-sale item once its in stock).

By purchasing a pre-sale item you are securing yourself a pair before they arrive (as they have a tendency to sell out). Please make sure you check and agree to all the shipping timeframes and dates before purchasing the item.

 

CANCELING ORDERS & REFUND

Once your order has been placed we can make amendments to the sizes/ colours you have ordered (should the alternative size and colour be in stock). We do not offer refunds or cancellation of orders for change of mind, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it.